Jonathan Levitt of iPerceptions describes 4Q, a free, customer service survey. It can be easily installed on a site and asks permission from a random sample of visitors to complete a survey. Q1. How satisfied are you overall? Q2. What are you here to do? Q3. Were you able to complete your task, and Q4. If ‘yes’ what was strong about your experience? If ‘no’ why not? You can sign up for the survey at 4q.iperceptions.com.
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